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Terms and Conditions

Redeye Telecom Terms & Conditions for our Website

Welcome to Redeye Telecom.These Terms & Conditions explain who we are and the basis under which we provide You access to the Redeye Telecom Website.

Who we are

Our Company Registration Number is 06264089. Our Registered Address is Britannia House, 1-11 Glenthorne Road, London W6 0LH.

By using the Site you agree to these Terms & Conditions.

Redeye Telecom has the right to revise these Terms & Conditions at any time. We will provide notice of change by posting our current Terms & Conditions on our Website. You must agree that in continuing to use the Website you accept such revisions.

We reserve the right to change, modify, suspend or discontinue any part of the Site and our services at any time.We also reserve the right to limit the use of certain features or restrict access to parts or the entire Site without notice or liability.

Terms & Conditions of the Website

This Website is owned and operated by Redeye Telecom.

The Website, Redeye Telecom, and the Redeye Telecom Network may only be used for lawful purposes.The transmission, distribution or storage of any material in violation of any applicable law or regulations is prohibited.

This includes, without limitation, material protected by copyright, trademark, trade secret or intellectual property right used without proper authorisation and material that is obscene or defamatory or constitutes an illegal threat, or violates export control laws. The term Material also applies to conversations and the use of Redeye Telecom services or resources to transmit information in any manner.

Intellectual Property

All images, text, programs, and other materials on this Website are the property of Redeye Telecom or our licensors or system vendors and are protected by appropriate copyright laws.

You may retrieve and display Content from the Website on a computer screen. You may also print individual pages (but not photocopy them) and store pages in electronic form on disk (but not on a server or other storage device connected to a network).Printing and storing such information is restricted to Your personal non-commercial use. Any commercial use of the images, text, programs or other materials found on the Website is prohibited without the prior express written consent of Redeye Telecom.

Content

The Content of the Website is only for general information and is not intended to address a users specific requirements. In particular the Website Content does not constitute any form of advice or recommendation by Redeye Telecom and is not intended to be relied upon.

We have made all reasonable attempts to ensure the information we have provided is accurate. However, neither Redeye Telecom nor our vendors or information contributors can be held responsible for the accuracy of the information on the Website. We make no expressed or implied warranty regarding the accuracy of Content or programming.

Changes

Redeye Telecom reserves the right to make changes to any part of the Website in order to keep it updated and maintain accuracy of information.

Our policy of updating and improving the Website may result in changes these Terms (including those relating to your use of the Content). When the Terms are changed we will publish the current version on the Website with details of changes. If you use the Website you agree to be bound by those changes.

Privacy of Data

Some areas of the Website allow Information to be exchanged between you and Redeye Telecom. You implicitly grant Redeye Telecom the authority to use that Information in accordance with our Privacy Policy.

Third-Party Sites

Other third party websites or pages which are linked to our Web Site are for information only. They have not necessarily been reviewed or endorsed by Redeye Telecom and we have no responsibility for the content or control of such sites or pages which are linked from or linking to our Website. Redeye Telecom therefore does not accept responsibility or liability for any losses or penalties whatsoever that might be incurred as a result of navigating or linking from our Website to a Third Party website or vice versa.

Links from our Website do not imply that Redeye Telecom or the Website sponsors hold endorsement or association, or legal authorisation to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked site or page is authorised to use any trademark, trade name, logo or copyright symbol of Redeye Telecom or any of its related companies.

Limitation of Damages

In using our Website you agree that Redeye Telecom and our vendors or any subsidiaries or parent or related companies will not be liable to you in any way whatsoever for any direct, special, indirect, consequential, incidental damages or damages of any kind even if Redeye Telecom has been advised of the possibility thereof. (Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so the limitation or exclusion may not apply to you).

International Users and Choice of Law

Our Website is not directed to any person in any jurisdiction where for any reason the publication or availability of the Website or the services offered are prohibited or subject to restriction.Those in respect of whom such prohibitions apply must not access the Website or apply for use of a Service if it is in breach of local jurisdiction.

Redeye Telecom does not represent that any of the materials or information on our Website are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Site do so by their own initiative and are responsible for compliance with applicable laws and regulations. Legal advice should be sought in cases of doubt.

These Terms and Conditions of Service are governed by and shall be construed in accordance with the laws of England and Wales.

Customer Complaints Code

We make every effort to ensure that our customers are happy with the level of service, and the products and services they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.

If you have a complaint about any part of our service, please contact our Customer Service Team using one of the following:

By phone	:0844 489 8939
By email	:support@redeyetelecom.com
By letter	:Customer Services Department, Redeye Telecom,
	Britannia House,1-11 Glenthorne Road, Hammersmith, London W6 0LH

If you telephone, our advisors will ask you about your complaint and seek to resolve the problem whilst you are on the line. During any discussions we will protect the privacy of the information that we hold on you. To do this we may have to ask you questions to verify your identity.

If you make your complaint by email or in writing, we will acknowledge receipt, advise how and when we will next respond, and where possible, likely timeframes for resolving your complaint. We will also provide you with a contact point for checking progress on the resolution of your complaint.

We will try to resolve your complaint quickly and efficiently, and to keep you informed at all times. We normally aim to resolve complaints within 10 working days but, depending on the nature of the complaint, this is not always possible. However, if you are not happy with the progress in resolving your complaint you can ask the person to whom you are speaking to escalate the matter to their manager. If we cannot resolve the problem we will write to you to say so. This is known as “reaching deadlock”. If we tell you that we have reached deadlock (either by letter or by email) this means that there is nothing more we can do to resolve your complaint.

We aim to resolve complaints without the need to involve third parties but this is not always possible. For this reason we are members of Otelo, the Office of the Telecommunications Ombudsman.

OTELO is an independent organisation which is approved by Ofcom to provide an alternative dispute resolution (ADR) service. Their job is to investigate complaints fairly by listening to both sides of the story. They look at the facts given to them before recommending any action that may be needed to put things right.

You can contact Otelo and ask them to look into your complaint if:-

it has been more than 8 weeks from the date your first contacted us to complain
you have received a letter from us saying that your complaint has reached deadlock
If, having followed the process described above you are still not happy that we have resolved your complaint.

Otelo can be contacted in the following ways:-

Address	:PO Box 730, Warrington, Cheshire, WA4 6WU.
Tel	:0845 050 1614
Email	:enquiries@otelo.org.uk
Website	:www.otelo.org.uk

If at any time you are not satisfied with the progress of the complaint you can ask us to agree to an early referral to ADR (ie, that we issue a deadlock letter). However, we may decline to do so if we do believe we will shortly resolve your complaint and are taking active steps to do so, or if we believe that your complaint is vexatious or does not fall within the scope of Otelo’s ADR scheme.